SERVICES
🛡️ Full-Spectrum Business Continuity Infrastructure

We Don't Just
Write Plans.
We Execute Them.

Six integrated services — from Business Impact Analysis through live shadow team deployment — designed to keep your Gulf operations running when everything else stops. Each service is ISO 22301-aligned, offshore-India delivered, and ready in 30 days.

Shadow Team Deployment ISO 22301 BCMS BIA & Risk Assessment IT Continuity Architecture Crisis Communications Tabletop Exercises

Everything You Need
to Never Go Dark.

Each service is a standalone engagement or part of our full shadow team deployment. Most clients start with a BIA and move to full deployment within 30 days.

01
👥
Shadow Team Design & Deployment

A mirror team in India replicating your critical functions — activates in hours when your primary site goes down.

Core Service
02
📊
Business Impact Analysis

Maps every critical function, defines RTO/RPO/MAO, and builds the priority stack your shadow team operates from.

Foundation Assessment
03
💻
IT & Data Continuity Architecture

Server mirroring, cloud failover, real-time data sync, and network redundancy — the technical backbone of your shadow team.

Technical Infrastructure
04
📋
ISO 22301 BCMS Implementation

Full BCMS across all 10 clauses — SAMA, CBUAE, and QCB compliant. We build it and maintain it on your behalf.

Compliance Framework
05
📡
Crisis Communications & Incident Command

Pre-built comms trees, stakeholder protocols, media frameworks, and regulatory reporting workflows.

Operational Readiness
06
🎯
Tabletop Exercises & Live Simulations

Quarterly scenario exercises — cyberattack, blackout, site evacuation — validating your BCP works under real conditions.

Ongoing Testing

Shadow Team
Design & Deployment

Your shadow team is not a backup plan. It is a parallel operational unit — pre-trained, pre-provisioned, and standing by in India — that takes over your critical functions the moment your primary Gulf site experiences disruption.

Role-by-Role Function MirroringWe map every critical role in your organisation and assign a trained offshore counterpart — from IT helpdesk to finance processing to customer service leads.
Pre-Provisioned Systems AccessShadow team members have pre-configured, authenticated access to your systems — no setup lag when activation occurs.
Activation in Under 4 HoursFrom trigger event to fully operational shadow team — our documented activation runbooks ensure sub-4-hour RTO for critical functions.
Parallel Running PeriodBefore go-live, the shadow team runs in parallel with your primary team for 10 days — validating all workflows, data feeds, and communications.
Ongoing Retention & UpskillingWe manage shadow team HR, training, certifications, and quarterly rehearsals — so the team remains ready, not dormant.
Live Shadow Team Roster — Example
💻
IT Operations LeadMirrors Dubai HQ IT Manager
ACTIVE
📊
Data & BI AnalystMirrors Riyadh Analytics Team
ACTIVE
📞
Customer Ops LeadMirrors Abu Dhabi Support Hub
ACTIVE
🏦
Finance ProcessingMirrors Doha Finance Team
STANDBY
🔒
SOC AnalystMirrors Primary Security Ops
ACTIVE
● Shadow team fully operational — RTO: 2h 47m

Business Impact
Analysis (BIA)

Before deploying any continuity infrastructure, we map what matters most. The BIA is the forensic foundation of your entire BCP — identifying which functions, if disrupted, would cause irreversible damage to your business.

Critical Function InventoryWe catalogue every operational process, rank by business criticality, and map interdependencies — including third-party supplier dependencies specific to Gulf supply chains.
RTO & RPO DefinitionRecovery Time Objective and Recovery Point Objective defined per function — not as a blanket number, but as a calibrated target based on actual financial and reputational impact modelling.
MAO & MBCO CalculationMaximum Acceptable Outage and Minimum Business Continuity Objective quantified — giving your board a clear, defensible picture of continuity thresholds.
Geopolitical Threat OverlayBIA results mapped against current GCC geopolitical threat landscape — conflict scenarios, cyber threat intelligence, and infrastructure vulnerability indices.
BIA Output — Sample Metrics
Core Banking Operations — RTO
< 4 Hours
Regulatory threshold: 8 hours (SAMA BCP guidelines)
Customer Data — RPO
< 15 Minutes
Max acceptable data loss per ISO 22301 Clause 8
Maximum Acceptable Outage (MAO)
72 Hours
Beyond this threshold: irreversible client loss
Critical Functions Identified
14 of 38
Requiring shadow team coverage within 30-day deploy

IT & Data
Continuity Architecture

The shadow team is only as effective as the technical infrastructure behind it. We design, implement, and maintain the full technology stack that keeps your data, systems, and connectivity intact — regardless of what happens to your primary site.

Real-Time Data SynchronisationContinuous replication of critical data to offshore nodes — transaction logs, customer records, operational data — with RPO under 15 minutes.
Cloud Failover ArchitectureAWS/Azure/GCP multi-region failover configurations with automatic health checks and sub-60-second DNS switching for mission-critical applications.
Secure Connectivity DesignVPN failover, SD-WAN redundancy, and dedicated MPLS circuits between Gulf primary sites and India shadow nodes — with zero single points of failure.
Clean Room Recovery EnvironmentPre-built isolated recovery environments — isolated from potential malware contamination — so your shadow team activates on clean, verified infrastructure.
IT Continuity Architecture — Data Flow
🏢
Gulf Primary Site
Dubai / Riyadh / Doha HQ
↕ Real-time sync · Encrypted · <15min RPO
☁️
Cloud Replication Layer
AWS Mumbai + Azure India Central
↓ Auto-failover trigger on disruption event
🏛️
India Shadow Node — Tier-4 DC
Chennai / Hyderabad / Bengaluru
↓ Shadow team activates on verified node
Operations Resume
RTO < 4 hours · Data integrity: 100%

ISO 22301 BCMS
Implementation

ISO 22301 is the regulatory language your Gulf auditors, regulators, and board speak. We implement the complete Business Continuity Management System — all 10 clauses — and maintain it as a living programme, not a shelf document.

All 10 Clauses CoveredFrom organisational context (Clause 4) through continual improvement (Clause 10) — every clause documented, implemented, and audit-ready.
SAMA / CBUAE / QCB AlignmentAll BCMS deliverables formatted and mapped against Gulf regulatory requirements — supporting your annual regulatory BCP submissions.
Internal Audit & Management ReviewWe facilitate quarterly internal audits and bi-annual management reviews as required by ISO 22301 Clause 9 — with formal outputs your board can act on.
Continual Improvement ProgrammeBCMS never stagnates. We run a structured improvement cycle — identifying non-conformities, implementing corrective actions, and maturing your programme annually.
ISO 22301 — All 10 Clauses Delivered
4
Context of the Organisation Stakeholders, scope, internal/external issues, risk appetite
5
Leadership & Commitment Top management accountability, BCMS policy, role assignment
6
Planning & Objectives BC objectives, risk treatment, MBCO, opportunity assessment
7
Support & Resources Competence, awareness, communication, documented information
8
Operations — BIA & Recovery Plans BIA, recovery strategies, incident response, BC procedures
9
Performance Evaluation Monitoring, internal audit, management review, corrective action
10
Continual Improvement Non-conformity response, BCMS enhancement, maturity progression

Crisis Communications
& Incident Command

During an active disruption, communications failure is often more damaging than the disruption itself. We build the pre-wired notification infrastructure so your team knows exactly who calls whom, in what order, and what to say.

Communication Tree DesignEscalation paths from incident detection through board notification — mapped for every disruption type: cyber, geopolitical, infrastructure, operational.
Stakeholder Notification ProtocolsPre-written notification templates for clients, regulators (SAMA/CBUAE/QCB), partners, and staff — reducing response time from hours to minutes.
Media & Public Relations PlaybookStatement templates, spokesperson briefings, and holding statements covering 12 disruption scenarios most common in the Gulf region.
Incident Command StructureDefined roles — Incident Commander, Communications Lead, Technical Lead, Regulatory Liaison — with decision authority matrices for rapid response.
Incident Communication Tree — Activation Flow
🚨 Incident Detected T+0:00
Automated monitoring alert OR manual report
Incident Commander Notified T+0:15
CEO / COO — decision: activate BCP?
Shadow Team Activation Order T+0:30
India shadow team lead receives encrypted activation code
Regulator Notification (SAMA/CBUAE) T+1:00
Pre-written templates dispatched — within regulatory window
Client Communication Sent T+2:00
Segmented notifications — no client experiences visible outage
Board & Investors Briefed T+4:00
Situation report, recovery status, timeline update

Tabletop Exercises
& Live Simulations

A BCP that has never been tested is not a BCP — it is a hypothesis. We design and run three levels of exercise that validate your continuity programme under real conditions, not theoretical ones.

Tabletop Exercises (Quarterly)Leadership team scenario walk-throughs — a cyber-attack on your core banking system, a Strait of Hormuz shipping blockade, a key data centre failure — with decision log and gap analysis.
Functional Component TestingLive tests of individual BCP components — communications tree activation, data failover validation, shadow team connectivity checks — without full business disruption.
Full Live Simulation (Annual)End-to-end shadow team activation under a simulated disruption — primary site goes dark, shadow team takes over, RTO and RPO measured against targets in real conditions.
Post-Exercise Improvement ReportsEvery exercise produces a formal AAR (After Action Review) — identifying gaps, updating runbooks, and feeding improvements back into the BCMS continual improvement cycle.
Exercise Programme — Annual Calendar
🗣️
Tabletop — Cyber Attack Scenario
Q1 · 3 Hours
State-sponsored ransomware targeting core banking — leadership decision simulation with regulatory notification drill.
Functional — Data Failover Test
Q2 · 4 Hours
Live data failover to India shadow node — RPO measured, shadow team connectivity validated, systems access confirmed.
🗣️
Tabletop — Geopolitical Disruption
Q3 · 3 Hours
Gulf conflict scenario — supply chain collapse, communications blackout, staff safety protocols, client communication tree.
🔴
Full Live Simulation — Site Blackout
Q4 · Full Day
Primary site goes dark. Shadow team activates. RTO measured against BIA targets. Full AAR with board debrief.

Choose Your Entry Point.
Scale From There.

From First Call to
Operational Shadow Team in 30 Days

A structured four-stage process that moves at pace without cutting corners on quality, security, or compliance.

1
Days 1–5

Discovery & Business Impact Analysis

We conduct stakeholder interviews, map your critical functions, assess your geopolitical exposure profile, and produce a full Business Impact Analysis with RTO/RPO/MAO for every function. You receive a written report and board presentation deck.

BIA Report Risk Exposure Matrix Function Priority Stack Board Deck
2
Days 6–15

Shadow Team Design & Technical Architecture

We design your India-based mirror team structure, select and onboard specialists, provision systems access, establish encrypted connectivity, and build your IT continuity architecture. Crisis communications plan and BCMS framework initiated in parallel.

Team Structure Design IT Architecture Blueprint Data Sync Configuration Comms Plan Draft
3
Days 16–25

Parallel Running & Validation

Shadow team runs alongside your primary operations — processing real (or test) workloads, validating data synchronisation, testing activation runbooks, and confirming sub-4-hour RTO in controlled conditions. All gaps identified and resolved before go-live.

RTO Validation Report RPO Test Results Runbook Sign-Off Gap Closure Log
4
Day 30 → Ongoing

Live Deployment & Managed Operations

Shadow team goes fully operational. Monthly status reports, quarterly tabletop exercises, BCMS maintenance, and an annual full live simulation. Your resilience programme compounds over time — maturing from reactive to proactive to predictive.

Monthly Status Reports Quarterly Exercises BCMS Maintenance Annual Live Simulation

Sector-Specific Expertise
Across Eight Industries.

Each industry has unique BCP requirements, regulatory obligations, and disruption risk profiles. We bring pre-built frameworks for your sector.

🛢️

Oil & Gas

NOC mirroring, digital twin monitoring, pipeline safety continuity

SAMA ALIGNED →
🏦

Banking & BFSI

SAMA, CBUAE, QCB compliant BCMS. Core banking & payment continuity

REGULATORY MANDATE →
🛡️

Insurance

Claims processing, policyholder comms, actuarial data protection

CLIENT TRUST →
🏥

Healthcare

Patient data continuity, remote monitoring, HIS mirroring

CRITICAL CARE →
✈️

Logistics

Supply chain control, cargo tracking, customs documentation

SUPPLY CHAIN →
🏗️

Construction

Project management continuity, subcontractor coordination

PROJECT CONTINUITY →
🏛️

Government

Essential services, citizen communication, inter-agency coordination

PUBLIC TRUST →
☁️

Technology & SaaS

SLA maintenance, DevOps continuity, 24/7 support mirroring

SLA PROTECTION →

Ready to Deploy
Your Shadow Team?

Book a free 30-minute discovery call. We'll assess your exposure, size your shadow team, and give you a deployment roadmap — before any commercial discussion.